Privacy Policy

Last Updated: September 2026

At Ziad Pet Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Order details and purchase history
  • Information you provide when contacting our customer service
  • Technical information such as IP address, browser type, and device information
  • Cookies and similar technologies used to improve your browsing experience

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and confirm your orders
  • Arrange delivery of your purchases
  • Contact you regarding your order
  • Respond to your questions, requests, or complaints
  • Process payments through available payment providers
  • Improve our website, products, and customer experience
  • Send service-related notifications
  • Send promotional offers or marketing communications when applicable and permitted
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Ziad Pet Store does not intentionally store complete credit or debit card information on its own servers when payment is processed through a third-party payment gateway.

Payment information is handled according to the applicable privacy and security policies of the payment provider.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Delivery and shipping companies
  • Payment service providers
  • Website hosting and technical service providers
  • Customer support or communication services
  • Government authorities or legal entities when required by applicable law

Only the information reasonably necessary to provide the relevant service will be shared.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use the website, and improve our services.

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, services, or payment providers.

Ziad Pet Store is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

8. Marketing Communications

If you provide your contact information, we may contact you regarding your orders, services, promotions, or special offers.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

10. Your Rights

Depending on applicable laws and regulations, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally applicable
  • Request information about how your data is used
  • Withdraw consent where processing is based on consent

To make a request, please contact us using the contact information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details available on the Ziad Pet Store website.

Ziad Pet Store

Egypt