Shipping & Delivery Policy

# Shipping & Delivery Policy

**Last Updated: September 2026**

At **Ziad Pet Store**, we aim to deliver your orders safely and as quickly as possible.

This Shipping & Delivery Policy explains how orders are processed and delivered.

## 1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We may contact you by phone or through the contact information provided during checkout to confirm your order and delivery details.

Processing times may vary depending on product availability and order volume.

## 2. Delivery Areas

We deliver orders to available locations within Egypt.

Delivery availability may vary depending on the customer’s location and the products included in the order.

If delivery is not available to a particular location, we will contact the customer regarding the order.

## 3. Delivery Time

Estimated delivery times may vary depending on the delivery location, order volume, product availability, traffic, weather conditions, and other circumstances.

The estimated delivery time provided at checkout or by our customer service is not a guaranteed delivery time.

Unexpected delays may occur due to circumstances beyond our control.

## 4. Delivery Charges

Delivery fees may vary depending on the customer’s location, order size, or applicable delivery offers.

Any applicable delivery fee will be displayed or communicated to the customer before the order is completed.

## 5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid phone number.

If the delivery address or contact information is incorrect, this may result in delivery delays or additional delivery charges.

## 6. Receiving Your Order

Customers should inspect the package when receiving the order.

If there is visible damage to the package or a problem with the delivered products, please contact Ziad Pet Store as soon as possible and provide photographs or other relevant information when requested.

## 7. Failed Delivery

If the delivery cannot be completed because the customer is unavailable, unreachable, or has provided incorrect delivery information, the order may be rescheduled.

Additional delivery charges may apply in certain cases.

## 8. Delays

Ziad Pet Store is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

* Traffic
* Weather conditions
* Public holidays
* Delivery service disruptions
* Incorrect customer information
* Customer unavailability
* Technical issues
* Other unforeseen circumstances

We will make reasonable efforts to communicate significant delivery delays to customers.

## 9. Delivery of Pet Food and Consumable Products

Pet food, treats, and other consumable products should be checked upon delivery.

Customers should ensure that products are stored according to the manufacturer’s instructions after receiving them.

## 10. Contact Us

If you have any questions regarding your order or delivery, please contact Ziad Pet Store through the contact information available on our website.

**Ziad Pet Store**

Egypt