Terms & Conditions
# Terms & Conditions
**Last Updated: September 2026**
Welcome to **Ziad Pet Store**. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
## 1. General
These Terms & Conditions apply to all visitors, users, and customers of the Ziad Pet Store website.
By using our website or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these terms.
Ziad Pet Store reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page.
## 2. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, sizes, and availability displayed on the website are accurate.
However, actual product packaging, colors, labels, or appearance may differ slightly from website images.
Product availability may change without prior notice.
## 3. Prices
All product prices displayed on the website are subject to change without prior notice.
The final price of your order will be the price displayed at the time of checkout, together with any applicable delivery fees or other charges.
Ziad Pet Store reserves the right to correct pricing errors or inaccuracies.
## 4. Orders
When you place an order through our website, you are responsible for providing accurate and complete information, including:
* Full name
* Phone number
* Delivery address
* Email address, where applicable
* Correct product and quantity
After receiving your order, we may contact you to confirm the order and delivery details.
An order is considered confirmed once it has been accepted by Ziad Pet Store.
We reserve the right to cancel or refuse an order in certain circumstances, including product unavailability, incorrect pricing, suspected fraudulent activity, or inaccurate customer information.
## 5. Payment
We may offer different payment methods depending on availability, including cash on delivery and/or electronic payment methods.
Where online payment is available, payment may be processed through a third-party payment provider.
Ziad Pet Store is not responsible for technical issues caused by external payment providers.
## 6. Delivery
Orders are delivered to the address provided by the customer during checkout.
Delivery times may vary depending on location, product availability, order volume, traffic, weather conditions, and other circumstances beyond our control.
The customer is responsible for providing an accurate delivery address and an available phone number.
Additional delivery charges may apply depending on the delivery location or order conditions.
## 7. Returns and Refunds
Returns and refunds are subject to our **Refund & Return Policy**.
For health and safety reasons, certain pet food, treats, and consumable products may not be eligible for return once opened or used.
Customers should review our Refund & Return Policy before placing an order.
## 8. Product Usage
Pet food, treats, supplements, and other pet products should be used according to the manufacturer’s instructions.
Ziad Pet Store is not responsible for improper use of any product.
Customers should consider their pet’s individual needs and consult a qualified veterinarian when necessary.
## 9. Website Use
You agree not to:
* Use the website for unlawful purposes
* Attempt to gain unauthorized access to the website or its systems
* Interfere with website security or functionality
* Submit false or misleading information
* Use the website to distribute harmful or malicious content
## 10. Intellectual Property
All content on the Ziad Pet Store website, including text, images, logos, graphics, designs, and other materials, is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content without prior written permission.
## 11. Third-Party Services
Our website may use third-party services such as payment gateways, delivery providers, analytics services, or other external platforms.
These services may have their own terms and privacy policies.
Ziad Pet Store is not responsible for the policies or practices of third-party services.
## 12. Limitation of Liability
Ziad Pet Store makes reasonable efforts to provide accurate product information and reliable website services.
However, we are not responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, technical failures, payment-provider issues, or misuse of products.
## 13. Changes to These Terms
Ziad Pet Store reserves the right to modify these Terms & Conditions at any time.
Updated terms will be published on this page, and the revised date will be updated accordingly.
## 14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Ziad Pet Store through the contact information available on our website.
**Ziad Pet Store**
Egypt